Clear communication. Responsive maintenance. The tenancy lives in one app — yours, on demand, throughout.
Renting through Pillar runs across five stages — apply, pay, manage, maintain, and the trades who attend. Each is handled by the same team, through the same app, with the same standard of communication.
Our tenants are valued, and that shows in how we communicate, how we respond, and how we resolve. The detail below sets out what to expect at each stage of the tenancy.
Tell us which Pillar property interests you, and we'll send a secure link to our online application form.
The form is clear and efficient — you'll know exactly what's required, and our team is on the phone if you need help. One secure application, no paper to chase.
Rent paid directly through the Pillar Tenant App — weekly, fortnightly, or monthly.
At lease commencement you're issued a unique bank reference number, so every payment is correctly allocated to your tenancy. Receipts and balances are visible in the app at any time.
Rent, maintenance, documents, communication — available in a single app, anytime.
Set up at lease commencement and used throughout the tenancy — the app is the single source of truth for your lease, payments, and any open requests.
Maintenance is logged through the app with photographs, so we can assess and respond with full context from the outset.
Urgent repairs are prioritised and actioned without delay, with the team in direct contact from the moment they're logged. All other maintenance is scheduled and communicated to you in advance — you'll always know what's happening and when.
Pillar works exclusively with fully licensed and insured tradespeople.
Before any property visit, you're notified in advance with the tradesperson's name and contact details — so you always know who to expect, and when. No surprises at the door.
A tenancy that runs cleanly.
For both sides.
Renting should not be opaque. Pillar tenants get a single point of contact, a single app, and a clear sequence of who, what, and when — from the day the keys go in to the day they come out.
The team at Pillar were always there for us when we needed them. They are very genuine, honest and such true professionals. Any issues were solved promptly and without delay.
Tell us which Pillar property interests you and we'll send a secure application link. Already a Pillar tenant? Speak to the same team on the same number — throughout.